Fido has all these great commercials on television that tell me how good they are to their customers and how affordable they are. I have found this to be a lie. I have been charged long distance rates for local calls, I have been told that I will be credited. This didn't happen.

I have had to wait anywhere from 24 to 48 hours to receive text messages on occasion.

Fido did not always suck. Before they were bought by Rogers they actually were a great company, despite having a limited coverage area.

The only thing they are good at these days is taking your money.

Their call centre is definitely understaffed. First call I had to hold for about 30 mins. Called again in a month, and this time I've been holding for 1 hr and 16 mins and still holding... this is just stupid...

If there were a 0 star Fido would get it. Signed up for 36 months, pay an Extra $16/month for Unlimited text messaging.11 months into contract and a whopping $400 bill for text message overages I discover Fido's UNLIMITED text messaging is not UNLIMITED but now 2500/month. Misled and lied to. Customer service is aphalling - you need to spend hours on hold/neglect and still not get any resolution. I would never recommend FIDO to anyone

Fido kept adding 'extra' charges, including 'late payment' fees of $30 even though I paid a full month ahead. Once they charged this fee twice in 3 days.
Customer service is useless. If you go with FIDO I hope you double the expected costs.

recent switch from telus because of need for simm chip phone not always the best service but at least you could get ahold of them if you needed to. Tried to access them via their webpage but could not access my account earlier conversation from their rep admitted they were having problems with their web site. Unable to contact and add a feature by phone endless cycle of "press 1 if you want" etc. Eventually gave up and went to their outlet vendor to get him to do it. Unable to access a live voice. The phone works but the service sucks and I am locked into a 3 year contract. I would definately not recommend this company\

considering the un-competitive Canadian telecommunications market, FIDO is the best and most flexible option in Canada.

Rogers is real the culprit here. I quit Rogers due to constant overbilling disputes, and had to eventually buy out of my contract with them and switched to Fido. Fido went along very nicely until Rogers bought them out a year later. Now I have the same issues with Fido that I had with Rogers. They systematically overbill. If caught they will recredit teh account, but if youpay attention you will discover constant 'errors' in overbilling, always to the company's advantage. Someone ought to investigate them for this. I am sure they are acting illegally.

Disturbingly poor customer service - their system is chronically "down" or having problems - trying to force you into a monthly contract by making prepaid nearly impossible to use. Shame on them.

The two latest fido commercials in the dog house? The 1st with the lab is just fine but the second with the border collie is very disturbing. The dog looks miserable and the association with the "chained dog to the doghouse" is a horrible reality for lots of unfortnuate dogs therefore very disturbing to watch. We actually change the channel when that ad comes on.

I have had a prepaid fido cell phone for several years now, is there any possibility of getting a new phone upgrade. Bell Mobility did this for my husbands phone.

Brutal customer service. Staff are poorly trained. Each time I had a problem, I would have to call customer service multiple times to have it rectify. Network is never available around major phone call days: New Years Eve, Halloween night, etc.

I dont like the services when ever I call the customer services I have to hold for about 20 minutes it is very irritating and in conveinence and the customer service rep is not atall friendly and helpful.

The customer service is the WORST I have ever experienced. WORST! They are terrible at online billing and pretty much organizing/managing anything. Agreed that things took a horrible turn when Rogers took over.

That being said, I think their plans are the cheapest and most flexible. I stay with FIDO only because I know that if I try to port my number I am SURE that the incompetent staff at all of the phone companies will screw it up and I will lose the phone number that I've have for years and use for my business.

I've been a prepaid Fido customer for 10 years. I had some charges that did not belong there but that I was charged for. They have no method for refunding their erroneous charges and were incredibly rude when informing me that I was screwed.
After too many problems that are occurring with greater frequency I'm switching from Fido.
Time to properly train your CSRs and put policies in place to actually help the customer when Fido screws up.

WHERE THE FREAK IS THE CSR?! I called at around 6:44 tryin to know why my prepaid rate is messed up told me its closed since its already 9:44 i checked their website and it says (closes at 9pm local time) WTFREAK?!!?

customer service had no energy or whatsoever, very very dull, i work as a csr and this one is just HORRIBLE!

NOONE CAN CALL ME since I have to wait tom. to get this fixed! I wasted $40 for this?!

Never had any problems for 9 years. The best packages around. Roaming works, texts are fast, and good extra features for pre-paied.

absolute crap, you get charged an obscene rate if you pay $10 a month and the customer service is horrid

I spent a whole hour look through their menu on 611 and after an hour I had to use an option that was totally unrelated to my issue to be able to talk to a real person

Wow...even the automated voice is rude! Worst customer service ever.

i think that saktel phones dont have enough coverage with there phone s

I have no complaints,yet, about Fido EXCEPT...there seems to be a problem with their customer service line. There is NO way to get in touch with a human being for one thing and to find a category to get to that human does not exist. Is this their way of making sure no one can fix and concerns with them? On the rare occassion when I do find a human,I tell them how difficult that is. They all tell me they will pass that on to management but the same issue is still there.

good staff helpful just don't try to call at x-mas time. Getting a representative on prepaid usually after option no 5.

Horrors. When I started their basic monthly plan 2 years ago they immediately charged me $60 for internet usage that wasn't used. So I paid, cancelled internet access and hoped for the best. Every month thereafter I was still charged $75-$660 and had to spend hours waiting for customer (dis)service to get them reversed. If I didn't they cut me off. When I finally threatened to contact the RCMP concerning mail fraud I eventually got a Fido executive begging to fix things, and didn't. In the end I just gave up and switched.

Pretty godd service I got a really good deal from a promo on my three year plan though so that my favourite part. I've never had a problem with their customer service either. The only problem I ever had was not getting a new phone because it was damaged because of water damage, but I think that Nokia, not Fido. Also, just so you guys know, if you just press zero and hold it down when your on their customer serivce menu, then you can speak toa representative. This is true with most menus of that sort.

Never really had a problem with them for 4 years. Not sure why most others running into problems, but I guess it's always easier to complain than to praise.
Called them (no trouble getting a rep) to change to a plan with no system access, and they added on voicemail, more minutes and fido-to-fido for free. Can't complain about that!

worst CPR. at least, the system access fess are inclusive in plans unlike telus which charges extra. overall, a disappointment..

I ordered an Iphone online on Aug 4 and was guaranteed I will receive the unit on Aug 14 at the latest. My cc got charged on the Aug 5. The unit never arrived and when I called to cancel the order because I can easily get it from a local store, they said it would be impossible and that I would have to wait for the unit to arrive; they just can not now tell me when that is going to happen. What a big SCAM FIDO!!!!

The worst with no question

I've never had any problems with FIDO, everything works for me.

I like the prepaid service but where is the customer service? I ordered a new phone 3 weeks ago and I still waiting for it!I called them few times and nobody can tell me where is the phone or give a tracking number!!!

FIDO GOES ON YOUR CREDIT HISTORY REPORT - DON'T SIGN UP!!!!!!!!!!!!!!!!!

BE WARNED, it is in the terms and conditions. It is one way they ensure you pay, or they will ruin your credit history.

Don't know any other provider that does this! IT IS A STANDARD THING FOR EVERYONE WHO SIGNS UP. WTF

the name explains it all actually -10 stars 4 them bunch of rip offs. worsh phone company ever even worse than rogers

F*ing horrible customer service. They must be owned by Vonage. Vonage and fido are brutal to work with. Fido needs Rogers to step in and clear s*^t up. Doesnt Rogers own them now? I now know why they have a dog parading on their commercial. The service is dog s&*t. Good rates but terrible service and CSR suck. I could go to the moon and back before they pick up the damn phone to answer my concern. Microcell has very old technology as well. Very slow system on voice commands. That chick cannot understand a word I say and I speak English born in Canada. Do yourself a favor and unlock your phone so you can try another provider. FIDO is BOW WOW...

I brought my own GSM phone and use fido prepaid. It is the only one in town that provided the service. no complaints. but data plan is ridiculous, 5 cents per KB, come on, that just discourages me to do web browsing..

If Fido is owned by Rogers look out for the biggest rip-offs in your life .Rogers has ripped off millions if not billions with their over billing and other lying ways. Every one needs to cut their cable like I have for 6 years now. If people did what I did Rogers would be dead like it should be. I always use pay as you go its much cheaper if you dont waste time on the phone like an idiot talking about nothing important.

FIDO IS RIPPPPPPPPPPPP OFFF PERIOD

Have been with FIDO for over 12 years & have had no problems.

i have been with fido since the beginning of 2009 and it worked fine for the first couple months, but now it is horrible. Over the past 3 months, at times I have received text messages 1 1/2 hours later than when they were sent, and today 4 hours for one text. I called customer service and the menu was so confusing plus the man told me that he was sorry but the fido network just gets busy from time to time. but then other times my phone works just fine.

looks like fido is ready to screw us again. Fidos prepaid rate is going up to .40 cents a minute for the first 5 mins of your call. thats 33% kick in the nuts. time to change providers. Fido and it's parent Rogers both belong in the dog house.

Fido charges the airtime since the first ring started; it is not when someone answers the phone call.

I called my husband and after 2 rings, he answered the phone. We hang up the phone at 52 seconds, but they charged me 62 seconds (2 minutes for $0.60). They are real big thief. I am going to change the other provider after I finish my airtimes

best phone ever never had any problems yet and ive had it for 5 years

I have been on Fido for 6 years on prepaid. The pre-rogers rates were good and fair; the current rates suck. 10 months ago, I switched from prepaid to the $10 monthly plan, thinking I would have an easier time not having to fill up my phone on a regular basis.

It has not been easier or cheaper.

They charged me $35 to switch from prepaid to monthly. Now that I want to go back to prepaid, they want to charge me again. Other crap is that to view your detailed charges you have to accept 3rd party cookies, but the mutty website does not tell you this and you end up wasting more of your time to go see what they charged you for.

Downhill despite cute dogs in commercials. Time to say downboy.

Once Rogers took over Fido, it has begun to suck, Rogers are a bunch of idiots, sitting with their fat arses and not knowing how to manage the business, will change soon from Fido to something better

Dar recepsion is next best to dog-doo-doo and dar fones suck the big one! Time to call in the SPCA and take Fido away!

I love everthing about Fido: their ads, their prices, their service, their reception, and their phones. Can't find anything bad to say about them at all. But hey, I'm from Mars!

First off, I will say that their customer support automated system is a piece of crap. It takes forever to figure out how to gain access to talk to a service representative one-on-one. I've tried several times, and although it says they will redirect me, what they do is redirect me to a FRENCH guy's VOICE MAIL. I don't understand French, but I recognized something about "77" after calling for the 5th time, so I inputted it and EVENTUALLY got to a live CSR. There were no English instructions telling me to do so.

Oh, but if you're thinking of being a future customer, they have people set up just for that. They have no access to current client information, but they can answer any questions you have if they can grab your money as a result.

F**k you Fido.

I just switched my Fido SIM to a new smartphone. The phone works great but when I attempted to add a data service to my prepaid Fido plan, I was told that I would have to switch to a monthly contract. That sucks. Why should I pay exorbitant fees to subsidize their sale of cheap phones to other people? Why won't they offer a data service to prepaid customers? We need more competition in the GSM market in this country.

Just recently switched to the Fido City plan for $29/mth includes 100 day time mins and 1,000 evening/weekend. Now you use to be able to see usage and call duration on the website but now they have removed it....so effectively their is no way to know when you are about to exceed your mins. Its a cash grab IMHO from Fido/Rogers...plus the rep who i called said that billing was by the second yet various sources on the web say by the minute....that makes a huge diff....i know one thing either way I'll get screwed over for more $....change my ass...it's the perception of savings nothing more.....can't wait till other mobile operators open up in London...

Hey folks do you like fido reps constantly calling you trying to get you to give them your credit card information at 3am in the morning? Then this company is for you, I've gotten calls 2 or 3 times in the same day offering me all kinda of sweet deals like free upgraded phones, free months worth of calling just as long as I stop being a pay-per use customer and give them my credit card! I'm considering sending them a free cheque as a bribe to stop calling me, do you think they can work that into a system access fee? I would glady pay an extra 10 dollars a month to use my pay as you go phone in PEACE.

I've been with them for last 6 years. Never had any problems.

For the most part, I have been happy with Fido. I think Bell is better and like Bell's roaming numbers.

I have to agree that the lack of competition puts the consumer at a disadvantage.

For local use, I am satisfied with Fido.

I am simply amazed by the amount of complaints that are not Fido's fault.

People with cell phones who cannot afford them baffle me. Wait till you get home to make a call, we had to do that in the 1980s before cell phones came around.

If you like the convenience, then be prepared to PAY! Having to listen to stupid calls when I am in public is annoying, and the calls hardly seem important. So quit your whining.

(No I do not work for Fido)

The most ATROCIOUS customer service ever > where to start > they've alREADY taken up so much of my time over the years { they WERE good, I'll give them THAT, beFORE the $40.00 "unlimited Fido" years ago..... beFORE they were bought out; NOW they're not the same COMPANY.... in "name ONLY", absolute OPPOSITE, pre-paids CHEAPER, you're NOT handing them the "blank cheque" of "I'll TAKE whatever MIS-charges; BILLING errors/CHANGED rates; ROAMING charges" etc..... Had "UnLIMITED" monthly calling for $45.00 + fees....paid $35.00 to change OVER to it.... First bill on only 200-300 minutes was $250.00...... "ROAMING charges > on a LOCAL CALL !!!" .50 cents a minute -even- on PRE paid would've been CHEAPER > & a TIP off that I was being billed exTREMELY high... the NEXT month TOO; an ADDITIONAL $250.00, took an ADDITIONAL $35.00 to switch BACK to prepaid...... MUCH much MUCH cheaper.... HELL.... on PREPAID the SAME calls would've been 1/5th-1/6th-1/7th the rates even at the HIGHEST pre-paid per minute rates POSSIBLE !!!!! ....oh... and AFTER paying in full ( day AFTER recieving my bill > my credit rating/score is 812+, so NEEDLESS to say I DON'T ever risk "Blowing my score", "paying LATE" etc.... I got a bill NEXT month; "LATE charges" Called; straightened it out > it WASN'T my fault; they agreed; "it's fixed, Sorry" they said..... the NEXT month I got a "Bill for the BILL of the INTEREST on the non existent "Late Fees" that never were...... AGAIN it was "reSOLVED" ( never should've BEEN there they agreed ) "it's FIXED" they said.... "SORRY" they said..... month after THAT... I get a bill for 1-3 cents.... "It's going to be sent to a COLLECTION agency if it's not paid they said > after putting a 20x STAMP on the damn thing "Interest on the INTEREST on the INTEREST of the non-existent bill that ( late charges ) that never exISTED in the FIRST place...... ...Oh.... in the HOSPITAL once.... missed the REFILL date by mere HOURS ( had $2-$300.00 airtime prepaid ) oh... we'll give you 1/2 credit "but put a note on your file that it can never happen AGAIN" ( I said > had said I have a letter from my DOCTOR even.. I forGOT > by ONLY 2-3 HOURS, I was in the HOSPITAL for chri*akes & it was in my beLONGINGS, it was an ACCIDENT ( for chris*akes ), but STILL..... still..... they're pathetic; I recommend "WIND" ( wind MOBILE ). If I COULD give a "-1" rating I WOULD

The worst customer service I have ever received....I think Fido outsourced their customer service and they don't give a shit! They advertise plans that they don't honor...I have had an unresolved issue for 3 weeks...still waiting for the call to actually get the right plan that I paid for.