it says above that there is no activation fee, but they charged me $25 for my sim card. Their customer service sucks too. I warn everyone who wants to call in that they better set aside an hour of their day and be prepared to explain themselves multiple times to the less than efficient "out of town" call staff.

My phone works so thats one star.
It is very easy to add minutes to my phone. Thats a second star.

I am stopping there.

I am not quite sure what the above rating is based on. I have been a Rogers customer for years. This company is huge and can therefore be excused for not having a call center right next door to your house. I have had many pleasant interactions with call center reps from Newfoundland to Calgary and yes even the ones in India. Always willing to help and even issuing me credits on occasion.

I agree with the last two points stated in the above review. My prepaid phone works great, reception everywhere, and it is very easy to load with new minutes when I am empty.

I have 4 phones from rogers only reaso i got them cause they were cheap,i returned 2 already worked for only a month passed me loaners cause they had to send them away i still have loaners cause they never fixed my phones been over a year now.I always have dropped calls always searching for a place so i can use the phones ,out local rogers store has maybe 12 phones to choose from, the guy at the counter mumbles and grumbles cannot get straight answers from him,hahaha,,but yes *611 gal is very helpfull

The service this company provides leaves much to be desired. A very SLOWWWW... internet site and often on the blink when trying to top off Pay as You Go service.

Rogers is flying high these days on the backs of their customers. Just call customer support on a phone problem and they will tell you without hesitation.

I needed a new SIM card for my son and was told by them Tough you need to pay us $45. I walked down the mall and got a free Rogers SIM card from a competitor! Being a customer with them since 91 with 4 phones doesn't count apparently.

How about when your phone dies and it takes 4 weeks for a repair. Don't stop your payments for Rogers needs the money to fund their arena, sports team and other new endeavors. When I asked customer support if they are milking their customers the person unhesitant said YES! If I had a problem I could call Ted Rogers myself! But she wouldn't give me his number.

Ted Rogers and his Management team have a new philosophy of promoting arrogance straight down to their employees.

I've been with Rogers for about 5 years now and I think it blows any other wireless company away! I really enjoy being a customer of theirs because their customer service is top notch, their website is easy to use and great for paying bills, and a while back I lost my cellphone, and Rogers hooked me up with the best cellphone deal I could possibly imagine, giving me a Sony Ericsson w810i for only $79.99! The plan I have is amazing as well I've got the $35 My 5 plan with the 250 bonus minutes, Canada wide long distance for free, unlimited local calling till July 6th and free evening and weekend minutes starting at 9pm, $11 value pack which includes voicemail, call display, and extra 125 text messages, all for only $60.40/month after fees and taxes! Everytime I talk to my friends, family and acquaintances I always have good things to say about Rogers. It all depends on how you use your phone, if you know you go over your minutes and text messages often, bump up your plan for those extra minutes and text messages and it might be a little more expensive, but hey guess what, you won't be paying high overage prices! Also for coverage, I've never used my phone outside of Canada, but so far everywhere I traveled that's considered long distance, I haven't had any reason to complain about coverage or signal.

This company will rape you with roaming charges. DO NOT USE YOUR PHONE OUTSIDE OF CANADA. In fact do not get a phone from them period. They charged 1.50 a minute in US. For 250 minutes I got a nice bill of 450 dollars.

this is one of the most complicated web pages I have ever had the privilige to navigate through,does not even rate 1 star.Even google makes similiar comments.

Data Prices are too high. Bills are too complicated. Never take the free phone they offer you because it will cost you 175 bucks. If they offer you a better plan your next bill will be a doozy. There will be so many charges and credits it will be very confusing to understand and you may not be able to get your old plan back because they no longer offer that particular plan.

I've delt with Rogers for over 5 years and it's been my experience that if they can squeeze a penny out of you, they will. If you complain enough they'll throw you a bone, a cheap cell, or waive a service charge, but Canada is the most expensive country in the world to have a cell phone, and Rogers the most expensive provider in Canada. We need an affordable alternative.

wtf, stupid reviews from jason, charles, ken and chaps. were talking about the rogers prepaid service dumbasses. not the plans. what losers.

wireless plan in other countries are very inexpensive, Rogers and other are monoploizing the market in Canada. try $20 in America for unlimited calls.

rogers is the best wireless provider in canada know how to pick pocket their customers, first they program the internet short cut button right on front screen so if you touch it by accident you will be pay ing a big price! second when they over charge your bill and if you keep track then call them to correct they always pretend that a mistaken on billing...!!?? WHAT IF YOU DONT CHECK YOUR BILL!!!??? i work for FIDO and ROGERS so i felt bad for who ever use their network

Very Expensive choice compare to other available in market. 40 Cents / Minute.
Minute starts when you call someone and it rings or someone call you and it rings, doesn't mater if you talked for 48 seconds but including ringing it will charge you for two minutes as Rogers system is set like that and because it is their extra income so they don't change it.
If anybody leave you a message then you will be charged 40 cents per minute and to retrive that message you will be charged another 40 cents to check those minute. Doesn't mater if you check from your cell phone or from Landline.
They charge you $50 starting including $10 credit and $40 for the sim card which you can buy from market for $10.
Trust me don't go with them otherwise you will be end up paying a lot of money for the prepaid plan that should be expensive than monthly plan or prepaid offered by others.

Not worth it. Just as money-milking and expensive and limited as Virgin Mobile. I don't think anybody [I know I couldn't] will get serious usage out of the phones nor the prepaid plans.

I would recommend Petro-Canada and 7-Eleven's SpeakOut, instead. I wish they had TracPhone here in Canada, not just the USA.

i have not yet activated the my new Nokia 2680 from rogers yet after reading all of these reviews i guess i should return it and get a bell or koodo or something...

I'm on the Pay as you Go plan and only use the phone when I need to. They have several different PayGo plans, so pick the one that works for you. I always use a landline if a desk is nearby. So the cost is minimal - I put $100 on the phone 3 months ago and I still have $75 left. I got a Nokia 2680 when th old LG died.

Rogers and Bell both have no respect whatsoever for their customers, if you do not watch your Rogers bill like a hawk they WILL scam you with false charges and make it extremely difficult to fix. I even had the customer service reps mocking and hanging up on me while trying to get a $100 charge they told me was removed - to actually be removed. I called 8x for this and every time I was told it has been fixed.. but it never actually was until I threatened to sue. (this was the ACCOUNTING department) Canada is the worst country in the world to own a cellphone. The companies all work together to rip us off. Go get a cellphone in Aus, $5 sim card and ur set, you can use it anywhere in the country call anywhere with no long distance, dont get charged for incoming calls and no cancellation fees.

I think Andy and Fran must work for Rogers to give such an uneducated comment. Anyone who knows anything about mobile service knows that in Canada, we are overcharged and underserviced. Bring in international competition!

hi
i want to know about evining plan for internitional calling i called befor it cost $30 for 7 minutes why becouse my plan is evening time why cost more from me my sim is pay as you go.send my answer in my e mail plz

rogers sucks. in fact canadian telecomms sucks.

like the poster with knowledge of australia, in the uk i could pay £10 for 10p a minute with no expiry, so spam sms, no incoming charges and complete freedom to change my provider: perfect for a low usage user like me.

no such equivalent exists in canada and this is reflected in the shockingly low mobile usage here.

this issue materially affects canadas ability to compete. the cost to the economy is billions of dollars a year. it is simply not in the public/national interest for this to continue.

service-wise, well the phone does appear to work. customer service sucks. the phone model sucks. the complex plans suck. the rapid expiry sucks.

in all these reviews that I have read, you can tell the ones from people who work for the company. They are the ones who have nothing but praise for the company. These companies monitor these type of sites and when there are too complaints, they plump up the positive.

Dont not use rogers, they are a terrible network. dont waste your time and money bottomline

rogers has the least competitive plans...
we use prepaid, and EVERY other service provider has better plans....
I took me 25 min to contact a rep and when I explained that i was looking for a beeter rate...i was basicly told too bad...
I guess its back to telus, customer service there is also poor, but the network works well and for half the price of rogers...
in closing rogers sucks!

the above was to read 1 star..becasue that is the lowest option

I got late on my payment, Rogers cancelled my account gave away my phone number added $400.00 to my account and sent me to collection to speak to confused minimum wage earners every morning. I called them, their guy yelled at me, and finally referred me to Ted. I was quite surprised.

I have been happy with my Rogers plan, 39 cents peak, 1 cent evenings and weekends. For two years I have topped up using their $100 pay-as-you-go credit which lasts up to a whole year--c'mon reviewers, you should mention ALL the plans offered by Rogers--and the previous balance carries over if topped up on time (I do this the day before it expires). Divide by 12, you get about $8 per month. Every month I budget $8 of phone time and I stick to that, more or less. How? Don't answer in the day. Use it as a pager and call the person back. I use it a lot on weekends when I am most free anyways. My last phone was a Motorola V190. I hated its user interface and it just died. I found out I can take any Rogers phone and put my SIM card in. So my father in law gave me a better phone, a Nokia 6101 I think (which works great and is easier to use than Motorola), and I am up and running again with no effort! Has anyone found any other phone plan for $8 a month TOTAL in Canada? Put your experience down because I'm beginning to doubt that you can.

how long does it for ur prepaid number to expire ?

Im on the all day plan of 25 cents a minure for the first minute. But my brother called me from 2 blocks away and it was 50 cents for 33 seconds omg i almost flipped next month im switching companies

i hate rogers, service sucks

rogers rips u off big freakin time..all pay as u go s**t does ..they tell u get so much texting but it ends wayyyyyy b4 its supposed to..and u cant even add a $10 card..so b sure u always have $20 bucks..stupid s**t

Does anyone know how much Rogers charge if you call one of their cell phones in canada from the uk? I cant find out anywhere?

incoming texts ARE NO LONGER FREE! Rogers has joined ranks with Telus and Bell in charging its customers incoming text fees. The only way around it is by opting in to a text plan, or by cancelling incoming texts altogether!

I Have an account through rogers and i cant use the net on my phone and i should be able to

Parts of the Rogers website are down, ONCE AGAIN! I haven't been able to register my prepaid phone for the past two day's. Nor have I been able to get in touch with a service rep , the lines either to busy or cuts me off. Rogers is also very expensive, and overall, a piece of CRAP! I wouldn't reccomend it to anyone. I wish one wasn't the lowest rating you could give this horrible serivice. }:(

AWFUL. Rogers is the worst. Inept staff, always billing problems. I took them to court for one of there false advertising deals. Never got what they promised. As soon as they got the court papers they sent all my money back plus all the fees associated with going to court. The sucks wouldnt even go to court. EVERYONE should take them. They cave. Its just a lot of crap filing the papers is all.

I was with rogers for about 2 or 3 years, the service was very bad, the people that call your house complaining to you about your bill are rude, and i got a nice bill of $1400 for them not specifying stuff on their contract

Money drains from my balance even when I don't use it. They're not helping. Atleast with a plan you can force your way into a good deal (if you're good enough) but prepaids are horrible. I had to pay $60 to start everything up (even when I brought in my own unlocked phone -wtf) It's funny. First Bell had a monopoly then Rogers came in being this saviour, and then they started sucking, too.

As a matter of fact. Ask any one who had been with Rogers. Once they are in rogers, they will never come back.Rogers offers expensive plans. They can say things to influence you and lock you in for the plans for 3 years. This is just one of the story I am giving. I changed my plan withing the contract and I was told that there will be no more extra charges which has been discussed except for gst. I got the bill and called rogers that why my amount is so higher than what actually we discussed would be? They told me system access fee. I told them but I was told there would be no hidden charges except for gst. The attendant told me that oh the guys must have forgot and that is normal sometimes. Rogers is probably the nicest in customer service, but only to lock you in. The real show begins when your are locked in their plans and later findout that all other companies are giving way much better rate than them. I would suggest to go on and get into Rogers and experiance yourself.

This is to some people who missed something. As you just praised Rogers pay as you go. Did you looked in fido and telus plans that would save you a lot. This tip is just to help you save.

In your benefit.

Rogers is a complete and total rip off when it comes to txt message plans and unlimited browsing i went in today and bought the samsung a256 and they never told me that the 2500 txt messages i payed for weren't free when i came back to complain the said that it only lowers the cost and they never told me that, and then i got the unlimited web browsing on my phone and they said that its not unlimited and i said that what i payed for and i said i wanted to return it and they said no, does anyone have any advice mail my email
websd bbrowsing

I myself have been absolutely outraged with the amount of pure bull@#$@ that Rogers has caused for my friends and family. They are nothing but an overpriced, overrated, credit destroying service that has done nothing but waist millions of peoples money. I was prepaid with Fido and although I got alot of complaints from friends when I forgot to put more money on it, the freedom of having the option to not pay was so satisfying, especially since I watched it seemed like everyone around me, literally getting raped for hundreds of dollars for a F@#$%$% CELL Phone!! It was no suprise to me when I heard they bought the Toronto Skydome, thats just their way of saying "thanks Canada, without all of your hard earned money, we wouldn't own this right now." The worst part is I work at a store that sells these blood sucking leeches, and trust me it aint easy to sell them. My sis "cancelled" her plan and they confirmed that it was indeed "cancelled"
So the months went bye she wasn't using her phone anymore and all seemed to be well, but alas she gets a kind letter in the mail stating that she owes over $1000!! Nice people eh!! 3 other friends of mine have had a similar experience, and have had there credit rating literally destroyed before it even started, all there hard earned money being sent straight to pay there hefty bills, and last but not least your left with a useless phone, and life many other expenses to worry about. A word of advice to the wise, they prey on the young, because when your young your vulnerable, I chose to wait, watch and listen, and the reality is Rogers are proffesional scam artists, just waiting for you to not pay attention to that next bill, or slip up ever so slightly and miss that payment bye one day then POOF!!! "You owe us $500!! Don't like it? Well get use to it!! because you signed on the dotted line your name in Blood! 4months down only 32 more to go!!!!!! Koodo=no contract=commonsense=they try to screw= me see ya!!!

Our family faced with Rogers Communication Scam with our cellular phone.
We had family plane signed on March 2007, 500 mins day time unlimited incoming calls, unlimited incoming/ outgoing calls after 5:00 pm to 8:00 am, and in weekdays and weekends
We were paying almost $100 a month for two phones. My wife called in June/09 to see if we could pay less than the above monthly payment, Rogers communication has changed the plane to 600 mins ----> No free incoming calls,----> no weekdays or weekend ----> No free calls between two phones. -------- > With same price <-------------. So our monthly payment for August/09 was --->$637, September/09 ---> $559 and this month --->$540.
I demanded of cancellation of our contract. their management office rejected it, I asked to return to the original plane (2007), they rejected again.
We can not cancel, nor we can not get back to our contract, we left in Rogers communication's scam.

First off why do people always bitch about Rogers, Telus and BEll? If the customer educated themselves before getting into a contract they would be further ahead. How many of you even realize that when you sign on 3 YEAR TERM WITH A VERY DISCOUNTED HANDSET, YOU ARE SIGNING TO KEEP THAT SAME PHONE FOR 3 YEARS??? Carriers that provide upgrades before term ends are giving you a perk, it's not a requirement and if you treat your phone like shit and expect to get a new one I would laugh in your face as well. That's like me leasing a car, driving the shit out of it on purpose, fucking it up and demanding they let me upgrade to a newer car before finishing the terms of my lease. EDUCATION can be your best freind you morons...

I hear a lot of complaining here. I'm just getting into wireless, so can some of you please say which carriers offer an amount that doesn't expire after 1-2 months that is better? I also need one that will work rurally in Manitoba, so Rogers signing on with MTS to share networks would be good for me. These reviews are offsetting for me now though. LOL. Thoughts on what's better?

Canada is the worst place to own a mobile.

All the companys suck and with Rogers monopoly on the market, there is no competition.

Charging people to receive calls is extortionate! And all the companies do it.

Beinng with Rogers prepaid for 3 months has cost me $300+ dollars, whereas every other country i have lived and had prepaid has cost $50/ month max.

Its ridiculous. Glad to be getting out of here shortly.

Go to 7-11 and buy their $100 SpeakOut deal now with free phone before the promotion ends and get 25% bonus. Piggybacks off the Rogers network but lot cheaper. 25 cents a minute, cheapest top up is $25 and good for 365 days. Can't get better than that.

LOOK at your Rogers's phone bill CLOSLEY, they charge you for toll free number. look at the roaming charges under unlimited incoming calls.
Guys Rogers is ripping people off every single day legally.
remember there is unlimited local calls and unlimited outgoing is availbe in canada. search the net, or e-mail me, i will give the company name

Rogers milks their costumers with R O M ING, look at your bills and you see how much Rogers is changing for ROM on your local area, they say unlimited local calls from 5.00 pm to 8:00 am and there is $18.20 from Pickering to Vaughan for ROM, what a scam, this is pure highway robbery

Could anybody pls e-mail me or explain to me how come Rogers allows to robbs us like that with ROM-ming in our cell phone bills?

Even though Rogers are up to date with the quality,the pricing is ridiculos.
This past week,they have called me over 25 times asking for this month,do i need that many calls?
I have a Blackberry Data plan and had to get the $15 Value pack because of text but every month my bill still amounts to $100 and more.
Seriouly contract pricing sucks,in high school i used a pay as you go and incoming calls you pay for but in Europe and many countries,you do not.
I wanted to cancel my phone but somehow it will cost me $750 so i'm stuck with them for another year.

I have had a prepaid phone with Rogers for seven years, and although I like the convieneince of a prepaid card I can definitely say that their service sucks and I am always getting messages from them telling me about cost increases or service reductions. I went in to buy a better phone because I can never get service out in the country and the lady at Rogers had to look up the information on the phone I wanted online because they don't know anything about the phones thay sell??? And this is not the funny part, it took her about five minutes to get online using the Rogers network....What a bunch of crap......Two tin cans and some string would be more effective ....

Rogers sucks. I on pay as you go plan... ordered day pass 3G Internet that gives 24hrs access and 20 mb download at 2.99+. But for me it worked only for two hours and the message of reactivation popped up. I did not even down load any thing.... I called the CS and they say I downloaded 20mb but nowhere online shows that information. Rogers is big scam... they are cheats.... I travelled to south-east Asia and those counties are much more advanced compared to Canada and cost is 1/4... thanks to company like rogers.