I would have to rate Telus at 3 stars. I would give them a 3.5 if it was an option.

I get good coverage in my area so few dropped calls, but I do have problems with texting. Sometimes my text messages are not delivered to my friends and sometimes theirs do not get to me. It sucks having to call someone to see if they have received my text message.

Their customer service people are nice enough, but are not very knowledgeable about hard to answer questions.

It sounds like I have a lot of complaints, but I really do like their service better than Fido who I was with before.

Up until I was 26 years old, I have never owned a cell phone in my life. I always heard horror stories about them. Every time I would see someone on there moble phone they would loose the call, or have unnessisary interferances. Whether it be static or cutting in or out it appeared no one ever had any luck with them. They would then give up with the moble phone and use my home phone. I had my telus moble phone given to me for my birthday one year, and had no choice but to try it out. I have to say it as worth it. I now do not own a home phone, and comletely rely on my moble phone. None of the horror stories that happened around me ever happened to me with tellus mobility. I would like to say a big thank you to telus for making my sosial life a little better.

I have to say the plan is very good but only phone prepaid phones is not really good enough,i just wish the network will increase it.

i find it difficult ex:they want your city but mine is not on the pull down what do i do?

I have just subscribed to tell us prepaid.Its very wonderful. I recommend it.The service is great too.Ant its the only plan that puts alot of money in subscribers pocket.
The whole of my family will acquire tellus subscription very soon.

can someone show me and example whats the number for the phone card number on the back on the airtime card

The only problem is you can not use the phone in the USA this is a problem for alot of people. Rogers and Fido does but you pay 2.00 which is worth it if you need it.

texts sometimes take a really long time to reach the person im tring to text and it gets annoying that when you ask someone did you understand my text and they hve no idea what you are talking about.

new number actvation 6135526181 thanks not working please get to work thanks

I enjoy it that telus offers these prepaid phones & rates, I'm a mom 4 children, 3 teens and I have purchased prepaid cell phones for them, I think it teaches the child some responsibility and they don't need to feel left out. being a single parent with teens isn't easy.

I like the prepaid Telus and service
But to bad they do not offer us to use it from the USA,this would be helpfull
if I need to call a garage from the road if I am in need.

Totally impossible to update credit care information, toll free # does not
accept the request, web sit far too complicated
unable to use phone in U.S.

Good plans and packages but poor customer service for the most part. Keep an eye on what your charged for, I was charged for usage that could not have possibly happened. You will definately have a fight on your hands with Telus to get any of your money back. (The customer is not ever correct in the eyes of Telus). Ive also had lots of texts that never got to their destination or were received several hours after they were sent.(even to other Telus subscribers) I am currently looking for a new provider. I do like being able to see what Im paying for rather than just being able to get my balance like with Virgin.

Why does it say that they offer some of the lowest per minute prices in Canada, when anybody who has read this website knows that they have one of the most expensive prices per minute on the market??!!

What happened to "unlimited texting" for $10.00? It is the only affordable way for the kids to keep in touch. A shame that you won't continue that service for the pay and talk customers. If I'm misunderstanding this please correct me! It isn't worth the cost to go with your pay and talk as it is now. I'll look elsewhere.

ilike the telus because its good to keep up the communication in our lives everyday /;:it does so many different things for us as human beings to survive on the earth 2 day.&even actually saving lives for people everyday.so thankx-alot telus do-not change your superheroic ways of business.!!!p.s.jadenspaush&mom-ms j-love morin.!!!

they dodn't tell you were you can get time on them, Rogers is much better for that. But tules overall is better.

i looked at rogers and they seem to have a bettter rate and system i think i am going with rogers
telus is way to expensive in all senses homephone telus tv no wonder people are all switching to shaw i know 5 of my friends that just switched in the last couple of months

For me it seems that some days I will not be able to receive texts at all , even with messaging ultimated. It's happened before one day and then hours later I got about 6 from the previous hours. Currently I've asked friends across me to text me and nothing has popped up. Still waiting for all those texts..

With Telus' pay and talk plan, if you let your minutes expire (which happens after only 30 days) you are double-penalized. First they take away your minutes, for which you have paid good money, then you have to buy at least $50 worth of airtime in order to get the 25-cent per-minute rate. Otherwise you'll pay a whopping 40 cents per minute. They also charge 30 cents per minute for long distance on top of the local rate. So, if you're local rate is 40 cents, long distance calls can come in at 70 cents per minute! They also charge 30 cents per minute on top of the local rate when you're roaming. They also charge your account for unexplained "adjustments" every now and then, just because they can get away with it. I would give Telus zero stars if I could, but that wasn't an option here.

It is a rip off to expire our minutes when they are not used. It is stealing your money.

having nothing but trouble to have a issue resolved...i keep getting text messaging from a unknown source and it uses up all my minutes this becomes a problem when i travel the highways everyday..NO MINUTES!!thereis nothing on your site to resolve the problem and block these text messages from using up my minutes

i went into the shop and was going to get unlimited texting, free after 6pm & unlimited weekends... i didn't have enough, so they said i could get unlimited texting for $15 i thought great. so i had $20 to start the phone off with... and took $15 away from it for the unlimited texting. Then when i called some of my family memembers i ran out of minutes within the 5 days. And 2 days later I ran out of texting.. when it said i'd get unlimited texting for 30 days..
Telus is a scam and a rip-off. I'm going to go in today, and if they don't fix it, or I buy free after 6pm and unlimited weekends and it messes up again... I'm switching to Rogers..

Fix up on your scams >:-|

Ran out of minutes within the 5 minutes*

Ok, sseriously!!!!!!.......i get the packege that has unlimited texting, and even before the month is up it runs out!, it makes me so mad, sometimes i believe that telus is stealing my money, cuz ill go to bed one night with like 4.00$ on my account, then wake up with nothing!....i need my phone and yes it does work wonders but loosing money is horrible, i got my phone in august and since then ive lost at least 10$ and its relle strting to bug me ! :@

if i loose money one more time, im switching to rogers, TELUS FIX YOUR DAMN BUGS!!!!!!!!!!

wow this sucks

I have been with Telus for 4 years and I finally got a new phone from them, in 6 months the phone died .. it was an LG. They said it had liquid damage and the only uption I had was to get a refurbished phone until I was able to upgrade in another 6 months. I asked to suspend my phone until I can get an upgrade. After 3 months they cancelled my phone and sent me a bill to pay cancellation fees and the price of the phone. They gave no notice to ask why I am not using the service. If they tried to call the number they would know it was dead and if they checked their records they would see I had no phone , since it had liquid damage.
After being with telus that long I would expect better service from them. Telus definitely do not care about their customers. I encourage people DO NOT USE TELUS !!!...they are definitley the worst phone company in Canada.

My wife lost nearly a $200 balance because she lost here credit card, and we did not think about updating her pay and go phone with the new credit card information. Still after reviewing all the other phone plans and going several months without a cell phone, she decided to top-up again with Telus. Obviously, she does not use here phone much, since she tops-up just $10 a month and had such a high balance.

i am a senior and i forgot to put a ten dollars on my phone i talked to someone at telus and told the operator that you were to remind me she told me that you don't do that if thats the truth you should let a person know i lost over 75 dollars we never use our phone its in case we have a medical
problem i was only about 8 hours late
its sad that such a big company would
need money from seniors i was asked if i wanted a warnin call because it happened before but your operater didn't believe me and was very rude

I was speaking to a telus rep. on wed. of last week re a different phone, her name was Alicia. She did say I could get a new phone. On Friday 21st.I rec.a text message stating my experience did not meet their high standards, and I resent the wording, and I would appreciate a letter or phone call for this.

cant use a phone card its not working its"unvalide".
i cant even get a pp plan

i cant do anything with and i have 50 bucks on it it always says not avable
it not fit that when u pay for somthing that you can use it aaaaaaaahhhhhhhhhhhhhhhh it makes a person mad!!!

The problem with Telus is they treat their employees like crap, and the customer is never right unless the customer is going to write to the CRTC about Telus' business practices. The easiest way to get the best deal out of Telus is to drive a hard bargain, or write a letter to the CRTC.

bad

I got a telus prepaid in Dec 2008 with $50. prepaid and was told that was good for limit of 6 months as long as I added before 6 mo expired - I have phone only for emergency - no in cslld cuz no one has my number - used maybe at most 5 minutes - tried to make a call today and get a message that I have no $$$$ left - so 5 minutes cost $50.00 - WOW

Please think twice about going with Telus, they will keep any extra money that you pump into their Pay & Talk plan. Even if you have been with them for 3 years and have over $120.00 in your account, they will not give you your credit. I got this information when I was ready to move to Scotland and lost $127.00 that I had as credit.
Also on top of this they charged me a cancellation charge ($20) for canceling my account. Please check out the other places first, don't lose your money.

i bought 2 10 dollar cards on friday for my telus phone and i added my feathuers and it was working perfectly nice during the weekend as soon as it hit monday i try to make a call and it says you have nomore money like telus is a total rip off

When I bought my phone I was told that when you let your minutes expire all you have to do is top it up with a 25 dollar card and the rate would go down to 25 again (from 33) after I purchased the 25 dollar card the person at the counter told me that the rules had changed and I would still be charged 33...and they didn't even text me...funny they have no problem texting and using up my minutes when they try to sell me something..I'm going back to Bell...

I don't like the service because I am a senior. I bought the phone for emercencies when I am out. I bought a 25.00 card the end of February. Five days later it was used up by text messaging that I had nothing to do with. I phoned the company once and they told me to go to one of the stores they would show me how to block them. Forget it, they didn't know how. To me this is a scam. I bought this phone in good faith. It is not money I can easily spend.

Hi,I just wanted to relate a positive experience I just had with Telus Mobility. I had a substantial amount of minutes which expired because I forgot to top up last month. From what I could Google online it appeared the chances of getting the minutes back were slim, but I tried a polite email anyway. To my pleasant surprise the entire balance was re-credited as a "one time goodwill gesture". I agree with Debbie (above) that expiring minutes is a rip-off but if this happens to you at least there is a chance you can get the minutes back. Good luck all.

My son has a Talk and Pay Telus phone and we just discovered he couldnt' send or receive text messages. After talking to two different CSR's, I was told Telus can't send text messages to Fido, Rogers or Bell and the rep had NO idea when that would change. Now I have to call and see if I can get a refund for the text message charges he incurred for messages that were never sent!

Telus robs people. Regarless of whether it's on contract, or pay and go. No loyalty rewards at all. 7 years with them, and now we're with Rogers.

We can never sign onto our account on the Telus web site. It always says it is "under construction", which has been for over six months now.

i just put 50$ on my pay and talk phone and now my account says 0$ and i just put it on last nite and i didn't call anyone.

I HATE TELUS!! Been on Pay as You Go for a long time ONLY because they have the option to buy features for unlimited talk and text unlike the companies. I have NOTHING BUT TROUBLE with texting (and I text A LOT) half the time it doesn't work for days, I can't receive texts and I get frustrated calling a CSR who is NO HELP!!! I've called twice today the first time it worked for all of 10 minutes, the second about an hour. IT ISN'T WORKING AGAIN!!!

Sure would be nice to talk to someone about changing our acct.# with Mobility

They suck.
Take my money $0.10 at a time.
For something I don't do, calling it "adjustments".
According to Telus, I use my Wireless web browser every ten minutes, for one second durations.

It's blocked on their end, also.
So it's clearly their way of stealing people's money.

I just got my phone yesterday and I put Unlimited texting and free weekend calling, my texting doesnt work at all and im losing money.

Hi everyone,
I lost my number for my cell in Dec on the 22 '08 and my mums makin me save up for a new number and i need to know how much it is toget a new number with 25 minutes air time. because my mum wants me to get a new phone but i dont want to get rid of my ringtones. so she told me to save up and then shess let me get a new number. how much does it cost?

ok, i likke the plan and everything, but i have a problem because, i always lose the cards, but i have the password. CAn somEONE help me? i have the passwor or key code but don't have the number to call to top up th account!

Secial Note: watch your pay and talk account as I have hundereds of dollars in refund due to computor erior

i put 20$ on my phone and i check it a few seconds later to add unlimited texting and it said i had 6 cents. telus is a rip off.

I just bought a pay and go samsung phone in sudbury 3 days ago, and you know what the text messaging is not working at all, I can`t receive and send text, there is no error but it just doesn`t work! I paid ~100$ for it and now I realize that the texting is not working. I sent text to many people including myself but they were never came! Not good at all!!!!!!! fix you texting Telus if not you loose many people.

Not at all satisfied with Telus service. Website far too complicated and constantly "upgrading" meaning "unavailable option", even for paying. Service doesn't cover US, big con for most users. Rates are not that competitive, shop around for better bundles.

For cell phone useage in the USA buy one down there - way cheaper and good coverage. Walmart and dollar stores sell the phones and the cards too easy.
Telus for Canada - Tracphone for the US

Finally, done my contract with Telus. Never going back to them, they didn't even acknowledge I did not want to renew my contract until I had to phone them a 2nd time in a more firm tone of voice. Bye Telus. Hello VM!

Telus prepaid is HORRIBLE
I have had so many problems it doesnt even deserve 1 star
they charge me for things I have already paid for etc.

I am a Telus Mobility Employee and wanted to mention that Telus is the same as any other wireless carrier in Canada (if you think Telus is bad, try Bell, I'd say they are the lesser of two evils, I've worked for both companies).

If you have issues with your phone, CALL CUSTOMER SERVICE INSTEAD OF JUST B***ING ABOUT IT!!!

Text Messaging issues unfortunately can crop up (on P&T accounts, once the balance reaches $0.00, the system automatically prevents texting; this MUST BE RESET BY CUSTOMER SERVICE - it cannot be done by the client), all it requires is reprovisioning and a switch refresh; simple solution BUT YOU HAVE TO CALL TO HAVE IT FIXED; WE ARE NOT MIND READERS. In addition, if you feel that the CSR is not knowledgeable enough, you always have the option of requesting a different rep OR calling Data Network Assistance team.

Telus P&T cards can take up to 24 hours to be correctly applied onto the account. If you are finding that it is not displayed properly on the account after 24 hours, again, call customer service!!!

The Telus website began upgrades in June, which is why clients were unable to access the site.

For Pay & Talk accounts, web/text billing is displayed several days after the transaction. If you review your usage on your MyTelusMobility website, you will notice that there are DATES associated with the charges (including time used). Telus has also NEVER guaranteed Website blocking - (service is built into all cellular phones), any changes on the account (feature add/delete), switch refreshes, etc. will all bring back the feature.

Lastly, please remember that wireless carriers are exactly that; just a service provider. We have NOTHING to do with the handsets themselves (manufacturing; replacing; warranty; etc.). All carriers heavily subsidize all handset costs (which is why we request a contract so we can recoup the cost of the handset we paid to the manufacturer). Handset RETAIL prices from the manufacturers are generally at least $150 more than the advertised MONTH TO MONTH (no contract) price. We (wireless carriers) all purchase the handset from the manufacturer to make it easier for the clients to obtain hardware and service in one location (TV Service for example => Shaw/Rogers etc., do not provide you with the TV, just the service. If you have hardware issues (regardless of who your carrier is), contact the actual maker (LG, Motorola, Samsung etc.) of the handset.

Just thought these things should be mentioned; I'm not pro-Telus or anything of the like (I have two handsets, a data device through Telus and a regular PCS unti through Bell and I am satisfied with the service on both), just wanted to let people know our side (I'm a frontline rep; I'm one of the people you call and yell at - and I assure you, not all of us are idiots, some of us actually know what we are doing)...too bad there are more peole in Manila answering your calls than in Canada, which may be contributing to the problem). Cheers

i think telus is great! i get good reseption at my house and everything,,
the only problem is,
i was wondering since i got a phone that is pay as you go,
if i could change it to a diffrent plan..

i felt ripped off by telus,salesman said the lg5500 was great browser phone,turns out a bad browser,so now i,m stuck with a phone i cant enjoy,going to switch to bell are virgin mobile more honest

i like telus and would like to keep them as my provider,but some of the cheaper phones are not very good.but not so with virgin mobile,and also nothing but a headache with telus /e care

the only problem i have with Telus is the person/operator that cannot speak english very well.that makes things more fustrating as it already is

i have pay and talk with telus also and i dont like it either.they steal your money.like i had the unlimited instant messaging feature..and every time id use it..it would randomly take off money.and when i call client care..they tell me ive been going to sites such as facebook and music sites..which is a total lie since i never ever use the wireless browser. oh and they have bad reception also. i only chose telus cuz they had the lg dare, the phone i wanted. i shouldve just stayed with rogers, theyre way better, they dont steal your money and the reception is great.

i have a telus mobility cell phone and today i just all of a sudden could not send or receive a text. i have mins and money on my phone and also i have the unlimited messaging package as well it says my messages are being sent but the people are not receiving them why is this?

I need to know, how I can change my voice mail, from 3 messages to more. it seems everytime I look, my voice mail is full, and wishing to get more than 3 voice mail.

new to using cell phones and i have had nothing but disappointment , having telus land line issues and used the pay as you go phone, and lo and behold it used up my $50 card with me being stuck on hold for so long, i was told that when i call telus from a cell phone it does not use my minutes, how can i contact them about this if i dont have minutes left.
i am finding the rates are not competitive, and with all the problems i have had with all telus services as of late, i do not accept the message that they are switching over services, if that is the case then long term users should be getting credits and rebates for retaining the poor service.

i am curious if anyone ever recieves a respons from telus with regard to the issues, because i keep getting the run around and the website does not take you to anywhere useful

The rates are criminal. I neglected to recharge by one day. I lost about $20 and the rate went from .25/minute to .40/minute. I was led to understand that if I reloaded with at least $25, the rate would drop. I added $100 to get a year's use and the rate is still .40 per minute. I am not impressed.

Another annoyance is the fact that I cannot use my cell when I travel south of the border. That was a surprise and is annoying and unnecessary. Telus had a monopoly too long and is still under the impression that it can get away with all sorts of nonsense.

Not bad @ John to get back your 25c rate get a 50 $ Refill

Numerous times they have taken the balance before the 30 days expires. I have brought this to their attention but they continue to do it. It has just happened again. If anyone else has had the same problem, it would be nice if we could get together with a class action and have them get a computor that can count to 30.

I just got my cell phone a few days ago and all i can do is call people.I got the 20$ activation credit thing and got 25 prepaid thing (my phone is a pay as you go) i got like alot of minutes left but they are charging me for random stuff my phone is a LG 5500 and when i text some one i asked them if they got it and they said no, so i`m like what? and i got him to text me when he was standing right beside me and i still didn`t get his text message can some one tell me what is going on?!?!?!? Thanks.

I let my account reach zero and when i topped up with a 10 dollar card, the rate per minute is now 40 cents. I was wondering if i top up with a 50 dollar card to get 25 cents a minute, and top up with 10 or 25 dollar cards will the rate stay at 25 cents a minute? If anyone could answer my question it would be greatly apprectiated. Thanks

Telus stinks!!! I recommend speakout.7/elevan has a plan were you can buy your minutes and their good for one year at 25 cents.Hassle free.

okay i m pissed off. i have been a customer of telus for a while and they r f*****g dumb as a ton of bricks. in fact, the telecommunications industry for cell phones in canada is a ridiculous f*****g joke. rep from 'telus'. yes i am f*****g talking to u....coming under the guise of posting advice. i say baaaaa to you. First of so what you f*****g buy phones from manufacturers to make it easier for customers to have access to them. u f*****g dimwit, TELUS uses f*****g cdma technology making it harder for us telus customers to purchase phones online or abroad. s**t i can get better technical service and phone service from a so called developing country than this mess. I love canada but my gawd this country has the worst in cell phone service damn

@telus rep. you say call customer service instead of bitching.hahahahaha. have u heard what has been said on here dude

Wondering who is this person from telus wrote this "bitching here." I would say users know more than what that employee knows. Telus is far better than rogers and some of the other companies as a matter of fact but again Mr/Mrs. Telus employee, you just put a bad name for telus. Hey readers read this thread on 2009/07/28 by Telus. Oh yeah dont forget your coffee to have before you start reading. Ha! Ha! Haa1

I agreed to an automatic top up service months ago and I was told that it would automatically top up whenever it was low. I carry the phone for emergencies. Today, I received a call saying that there was too little money in the account to receive the message. When I went on line to top it up, apparently I now have to pay $.40 per minute rather than the $.25 I have been paying for over three years. Once again, I wonder why in the world I am dealing with Telus when there are so many better deals elsewhere. What is going on? I wamt a response to this and I want the $.25 per minute reinstated.

Charging for incoming text is steeling. Outgoing texting is often not working special to phone of other provider.

ya i get like that also . it does s--k . i left 10$ on there and go to check it. says i only have 51 cents on left on there.

I'm happy with it.

Half the complaints about this service are clearly due to people not reading how this works. Follow the rules and it works just fine. Yes it would be nice if it were simpler, but that doesn't mean you can't just take responsibility and make sure you understand what you are dealing with.

I'm not a huge cell phone person and don't want to deal with a contract. Nothing has gone wrong with this, and I love the phone. Despite the apparently tough learning curve for understanding that you have to put in 25 dollars each month to keep it going smoothly, it's simple and reliable.

The tendency is to automatically bash Telus but there's nothing inherently bad about this service.

I have had my telus pay and talk for over two years. I have had some troubles with it but When I called customer service It was dealt with.

I do not pay .25 a min. I only pay .20 a min. My phone has not reach zero in over two years.

There's nothing wrong with Telus and the people posting are just noobs who can't simply read the fine print that comes with Telus! No duh, you lose your 25c/min rate if your balance is zero!

Their rates are fine and the phones are gorgeous. Thanks Telus.

im on the prepaid $50 plan.they said i had unlimited texting so i could text anytime of the day. it was my first day using the phone texing,, i had $49 on it when i started and i sent out 9 messages. now i have $40 left. geez. thanks alot telus!

I have the pay and talk service, totally satisfied, wish I could use it in USA. also would like to be able to talk to an english speaking person (or any live person) when I need info. thanks Telus

hi

Customer service is great. The only problem is that P&G is not available in US.

0 STARS
this service does not exsist in Manitoba any longer

Considering activation fee, 911 fee, 40cents a minute if on $10 card, cannot use in USA, at least $10 top up a month,.... Telus prepaid is not cheap! Also "the people posting can't simply read the fine print that comes with Telus! " "Smart people read the fine prints" are just various ways to fool all!

The reality of the telecommunications game is that it is entirely stacked in favour of the corporation. The worst offender by far is Telus Communications.

To describe Telus as hostile, parasitic, predatory, fraudulent, coersive and borderline criminal would be not only putting it mildly but a gross understatement.

The system of payments as detailed through Telebanking and through payment at the financial institution you deal with is where the fraud begins, and when one examines the actions of Telus that is what they are doing, fraudulently billing amounts of money not owed and charging interest not only not owed but charging interest on monies not owed. Once your payment is made through telebanking or in person at the bank there is less than 48 hours elapsed before Telus receives its funds through the bank it deals with, the Royal Bank. At this point, once Telus has the funds the Royal bank sometimes takes 3 to 10 days additionally to apply the funds to your account. Any questions raised aboout the whereabouts of your money and Telus simply points its finger at your bank as the party responsible for the delay. Then,as a result you the customer is not given the benefit of interest paid and owed on your money in addition you are then charged interest and fees on your outstanding balance. The reality is that few people know about this manipulation and Telus has been running this policy for years. It has made Telus millions and millions of dollars, defrauded from its customers.

More dangerously and to the detriment of its customers safety and financial security Telus has sold all your personal information to call centers in the Phillipines. Every time you call directory assistance or customer service with Telus you are directed, 97 percent of the times called, to a foreign call center where non- Canadians have access to all of your personal information including all your banking information and your address. In recent months and years since this outsourcing has taken place hundreds of Telus customers have had their bank accounts and credit cards looted by employees of these foreign call centers. This is done with virtual impunity as none of the Canadian laws regarding theft, fraud and the theft of personal information applies to foreign Telus workers. The senior corporate echelons of Telus are well aware of the criminal acts commited against its customers as a result of its outsourcing and negligence but have taken a "hush-hush" "don't ask don't tell" policy. The numbers reflect that thousands of Telus customers have been defrauded with no recourse against Telus.

In short the service at Telus has gotten worse and worse. The Telus corporation has now embarked on one of the most grievious acts of censureship possible. When a website appears that is highly critical of the fraudulaent and negligent actions of Telus, the internet ip address of that website is placed on a "no show" list. This means that when you try to access it or do a Google search using Telus as your ISP the website will not be listed. This is Big Brother in action and is commonmplace at Telus daily.

In short, your best interests are not served by Telus. They rountinely place your safety in danger by selling your personal information. Telus has covered up and continues to cover up the thousands of customers harmed by its negligence.

Do not do business with Telus. It is something you will regret

Could be way better if they would stop taking my money! I just be $50 on today an got unlimited 45 an it was working good until an hour ago they stole my 5 dollars I had left on it! I think they need to get there shit together!! And stop stealing peoples money and saying they went on face book when some people don't even have a facebook account! It's completely retarded I always end up having to waste $15 dollars the next day cause they steal my $5 dollars it's bullshit! get your f**king shit together people!!

Worst Phone company. Finished my 3 year contract and will never return with them again!

Do not consider this phone company. They will tell you this and that and once you sign their contract all the hidden costs come out. I have so many friends who have advised me not to consider this plan.

Meh, they are all the same! rogers sucks, telus sucks, bell sucks, fido sucks, koodo sucks....suck suck suck on this!! I have a rogers acccount for the past 20 years, since the good ol brick phone days lol now it seems Telus has better coverage? i had to get a pay n talk to be able to call home when I work out of town and of course NO ROGERS SERVICE! but this damn phone has sucked back 900 since Oct...its a bloody shame how they can break people piggy banks just because we need to make a call....ALL YOU cellular phone companies can suck it!! DISLIKE!!

Telus keeps charging me for online pages @ .10 a shot - when there has been no online activity - weird - customer service was non existent and left me more frustrated at the end of the call than is good for my blood pressure. The rep I was speaking to contradicted himself and basically called me an idiot for not agreeing that this was my fault. Where can I report this to? I know the rules and have read the fine print - but where does it say that money can disappear into thin air for no reason?

I have been with Telus mobility for about 3 years now and I have to say I am very satified with my service.I have pre-paid unlimited text messaging with weekend calling and unlimited one number calling. Everytime I've noticed unexplained account transactions,I've called costomer service. They have been really helpful and have always tried their best to help me in anyway they could.When unexplained fees were missing from my account,they reembursed my account for that money.When i changed my cell number and it removed all my balance,they also reembursed all the money lost.I have never had a problem with Telus.They have been very helpful and knowledgable.Even when I've had a rep who wasn't,she immediately transfered me to her superior to work out the problem.My suggestion is keep an eye on your account amount and always top up a few days ahead of time so you don't run out. It doesn't take a rocket scientist to remember to top up or to check your account online.Also,I haven't had a problem with the website.It works everytime i have gone to it.Also think about topping up your account right through your bank with interact through the website.I pay $27 dollars a month for my services and have been totally satified with Telus and their customer care service.

Telus Pay & Talk rates are going up to 30 cents/minute sometime this March 2010. Unless you add one of their 30-day features, which gives you a new rate of 20 cents/minute. Yet,their 30 day features start @ $5.00/month and go up from there.
I'm a very casual user of my pay/talk Telus phone, so the $10.00/month top up @ my retained 25 cents/minute was sufficient. I think I'll just accept the new 30 cents per minute, rather than have 5 bucks knocked off the top, with some monthly feature I'll never use.
I should mention that I have neglected to top-up my monthly balance on one occasion, the balance zeroed out. I had a fair amount of $/time remaining so I called up Telus and they reinstated my balance for me. Also they have these Pay-Per-Day features you can add either via your phone or internet. At $1.00/day for unlimited evenings/weekends, that's not too shabby. When I know I'm going to be blathering on for awhile, I'll activate this feature and deactivate it the next day.

Once I found out about Telus rates going up, I looked at Rogers,Bell,Fido,Virgin Mobile. Rogers has higher rates both for local/long-distance. Their monthly top-ups also start higher. Bell is just tricky dicky. They have this new $10.00/month @ 10 cents/minute plan. Sounds great? Not really. You have to top-up with a minimum of $15/month to acquire that 10 cents/minute. $10 is taken off the top-up, leaving you with 15-10 = 5 bucks left to get that 10 cent/minute rate. That's absurd and very deceiving as it originally looked like a sexy deal. Bell's long-distance rates are also higher.
Virgin Mobile wasn't promising either, same deal going on as Bell, not to mention pissy reviews from customers. Fido isn't up on my list either as the rates just don't compare.
So far it seems, Telus is the only one where I can top-up with the lowest amount of $10/month. I'm not familiar with 7-11 phones etc, but concerned about coverage.
If someone could point me in the right direction for the lowest rates, minimal top-up required, I'd appreciate it. I'm obviously overlooking some less well known carriers.

You guys are much too generous. This losing credit got me a few times. I phoned and got it back but the original problem was I could not find a place to buy a top up. It's my money man. Taking it is stealing. Double dipping on long distance and other quarks with the billing. Just give us a single rate. This is what you pay. This latest mail just came in and it looks like it's going way up in price. Oh but they say it's good news. I beg to differ. You can tell there is no competition and the government is not looking at these contracts. It's looks like negative billing to me on many different levels and that is actually Illegal here. Probably the best deal of the abysmal phone market. Could it be better? Oh ya there is room for improvement here. You get one star for upping the price, canceling unused balance and double billing on some calls.

Hi I have a telus pay as you go cell phone and haven't added minutes to it in a long time. Is it possible to add minutes to it still?

I've had Telus pay and talk cell for about a year now, and it's great
no problems so far, but i don't talk on it much just use it for texting.
Average about $10-$15 bucks a month.

Other friends of mine have Telus and they like it also.

their websites do not make it easier to handle my credit card information. im on a monthly automatic update i don't how that occurred but cannot seem to be able to stop that

When your on unlimited 45 does it cost when u get a text from a long distance number? why Am I getting charged .15 cents a text from a long distance number or is it only for local??? isn't text free with unlimited 45 no matter where the text you send or comes from??

I had built up over 200 dollars in my prepay account with Telus. I also have auto top up with credit card. My phone says I have 2 minutes left. Telus ripped my off of my built up minutes. They also delete the records except for recent ones. Big Scam!!

Telus home phone: Rip off

Telus cell phone: Rip off

Telus internet service: Rip off

Unfortunately telus is the only one in our area that offers us the service that we require and until the government stops protecting these theives all we can do is pay and be RIPPED OFF........

Any company that charges the customer for incoming texts should be avoided at all costs. You should NEVER be charged for something you have no control over.

Have had Telus pay-and-talk for five years know and have been very happy with the company (I don't text). However, since they've decided to up my rate to 30c a minute from 25c a minute if I don't buy a 30-day "feature", I am going to start shopping my business around.

Iv been with Telus for the past 3 Years, and have had no problems with it. I think they should bring back 10Dollar = Unlimited text though, becauase it makes it easier for people such as me that just want texting.

They keep changing their rates. Any time they offer any kind of reasonably priced feature, they pull it or increase the price very soon afterward. They don't let you roam on prepaid. No service in the US or Mexico. If they did I'm sure the prices would be outrageous. Get with the program Telus! Look at what AT&T offers with their GO phone. 25 cents/min anywhere in the US to anywhere else in the US and even from Mexico when roaming!
We get sooo screwed in Canada...

If you maintain a balance and don't have a 30 day feature does your rate still increase to 30 cents?

While I like the convenience of a pre-paid card I am in total disagreement with the loss of minutes if the phone is not topped up in time. We have paid for those minutes and they should remain. Does anyone else feel they are being duped when they lose their minutes? They have to honour gift cards now, how are these different... they are paid for already. Telus you need to change your policy if you want to retain your customers.

Been a prepaid customer for 8 years, No complaints until now. I have auto top up, $10pm, hardly use the phone (its an emergency phone for the car etc) With my ever increasing balance I used to call UK, prior to Mar 7/2010,was 0.85 per minute,
now its $1.20 ( 0.30+0.30 plus according to Telus rep, whatever the overseas want to add)
Its a shame after all these years, will now let it expire

i like this company except when they unexpectedly change my minutes rate

TELUS SUCKS.

Have been a prepaid customer for a few months now. One of the problems that I have is that I get text messages from people that I don't know, and I get voice mail and I haven't even signed up for it.So how can I prevent this from happening? I have checked the pay as you go web site and it has very little information. So where do you go to trouble shoot?

top up

i have had prepaid with them for at least 5 years now, never lost my money, always worked fine.
I read previous comment, you guys are such whiners! lol A rip off when they expire your minutes when unused? This is not a charity organization who will let you keep your 10$ balance for a year! You have to remember you are BUYING a service.

TO all who are considering a prepaid, I would remind them it is a self managed account. You have to watch for your stuff, your expiry date and so on. If you do, all will be great :)

For those of you complaining about losing your minutes, it's simple, sign up for auto-top-up. I have had Telus Pay and Talk for ? 10 years now. Like many others, it is an emergency phone. If this was a regularly used phone, then $0.30 per minute would be high. But considering I rarely use it, it's a REALLY darned good deal. I have portability....when....if I need it for a small cost. For those who complain about those add-on services like voicemail, get a life. Other companies would gladly charge you for it. Telus...thank you for providing a great alternative to the other robbers out there. I have my emergency phone which is always with me when I go out, and I don't have to cramp my budget to have it.

jusT hERE 2 GET MY PHONe ...acTivATed iT ...tKx...

Telus is a scam and thier *** idiots

I have a very stupid question. If I get a Pay as you go Phone with Telus....and then eventually decide to get a plan....can I still keep the same number?

TELUS CUSTOMER SERVICE IS THE WORST I HAVE EVER EXPERIENCED. BEEN WITH THEM 8 YRS, HAVE NEVER SPOKE TO MORE RUDE CUST SVC REPS IN MY LIFE.UNBELEIVABLE.
GUESS THEY DONT NEED CUSTOMERS.

i think telus is such a scam yesterday i had 4.00 on my account and today i was at o.oo like wtf i called them and they said it was because i went on web browsing and used facebook. I have never used web browsing on my phone and dont go on facebook but yet they would not refund my money and said oh well nothing we can do about it like really. then i have unlimited 45 and my txt messages dont send and when they do send it goes to my friends as some weird number come on telus you r a huge company fix it already im sick of paying and getting crappy service and i think u need to get people who can speak and understand english i hate explaining myself FIX IT NOW....

I see that a lot of people are having problems with Telus but the reason why I decided to go with Telus prepaid is because it was the cheapest. Sure the phone selections totally suck but as long as you make sure your account balance stays above zero and check your bill regularly for mistakes, I think everything will be fine.

I have been with Telus for 5 years now, they've pissed me off with their crap customer service who hardly know what they're doing and they're weird changes of service. I'm switching, I would recommend you do too.

i give telus 2 stars because i have a prepaid cell phone and my minutes run out real fast even when i am not using them and i can not get my phone unlimited texting which really sucks but other than those two things this has been great service.

I have been on Telus prepaid for about 2 years now. I am on my second phone with them. I have NEVER had any problem with them that could not be resolved. The only time i ever had a problem with them is when i tryed to buy a ringtone off of MUCH music. After i Accepted everything that nobody reads because its too long i noticed $10 credit was gone. I called Telus and with about 10min of my time they gave me back my $10 credit and said i had purchased a subscription. Personally i think if you have a problem with your phone take it to a Telus store not WALMART or something and your problem will be resulved.

TO JON:
Q:I have a very stupid question. If I get a Pay as you go Phone with Telus....and then eventually decide to get a plan....can I still keep the same number?
A: Yes. at a cost of $10 i changed my phone with Telus and kept the same number. My father had a Fido number(on a plan), and when he bought a new prepaid phone from Fido they transfered the number the same day

TO JOY:
"i think telus is such a scam yesterday i had 4.00 on my account and today i was at o.oo like wtf i called them and they said it was because i went on web browsing and used facebook. I have never used web browsing on my phone and dont go on facebook"
Comment:
I dont think telus has anything to do with your problem. i think your phone might have a facebook hotkey(mine does) and you might have opened facebook while the phone was in your pocket.

I just put 25$ on my pre paid phone, and i check on my online account and it says that i have $9.31 left and i have an unlimited txting feature however it wont let me send any txts and it was working fine in the morning.

Sorry i ment to click 2 STARS

I'm on prepaid with telus with a 250 texting feature and one number unlimited. Both features suddenly disappeared from my account and I was billed about an extra $30 as a result. They would not refund and told me I should be monitoring the features on my phone at the end of every month. Not impressed.

Been with Telus for 6-7 years. Though i am on plan, i think this can relate to prepaid if it happens. I got a Telus phone for a 3 year contract. Had to get it exchanged 2 times and went for repairs twice. Best part was, Telus wouldn't exchange my phone anymore because they said its passed my 30 day DOA. Funny part is it took them like 3 weeks to send me a new phone and that phone was even worse than my first phone. Had to argue for the next exchange but the phones that kept coming back to me were terrible. Then i had no option but to repair because the company wouldn't give me a new phone (new model or same model. Took 3 weeks to get my phone back (though i had a loaner phone), i had to return my phone the next day to go out for repairs again since not all fo the problems were fixed, probably going to have to wait another 3 -4weeks. Currently in the waiting process for repair 2. I think the client care team don't have a standard rule as people keep telling me different things and the latter person would always say the first person didn't know what they were talking about and then you get screwed over. Text message is horrible with Telus. A few times, you can send a text message to your friend, meet up with them 2 hrs later and hear them tell you, i JUST got your text!

I forgot to mention, when the people at the Telus corporate store starts giving you props because they've seen you soo much, you know there's something wrong with that scenario. In other words, its similar to living at the corporate store because your phone has too many problems.